Refund Policy

At MakeRNB, we value your satisfaction with our AI music creation platform. This document outlines our service satisfaction guarantee and reimbursement procedures.

Service Trial Period

Users may evaluate our service compatibility within a 7-day assessment period following subscription activation. During this period, you can test our AI music generation features and determine if our service meets your needs.

Cancellation vs. Refund

Cancellation and refunds are separate actions. Cancelling a subscription in the Customer Portal immediately ends your subscription and stops future billing, but it does not automatically issue a refund.

Refunds are not initiated through the Customer Portal. If you want to request a refund, please contact our support team as described below.

Qualification Requirements

To be eligible for a refund during the trial period, the following conditions must be met:

• Account usage must remain within initial evaluation limits (maximum 5 music compositions)
• Submit evaluation feedback through our support channel at [email protected]
• Include your registered email address and detailed service feedback in your communication
• Refund requests must be submitted within the 7-day trial period

Note: Exceeding 5 music compositions during the trial period may affect your eligibility for a full refund. We recommend testing our service thoroughly but within reasonable limits during the evaluation period.

Resolution Timeline

Our refund process follows a structured timeline:

• Our support team evaluates each refund request within 3 working days of receipt
• Approved refunds are processed via the initial payment method used for the subscription
• Refunds typically appear in your account within 5-10 business days after approval, depending on your payment provider
• Trial-period content and generated tracks will be archived upon service discontinuation

Additional Considerations

• Partial Refunds: If you have used credits beyond the 5-composition limit, a partial refund may be offered based on remaining unused subscription value
• Subscription Status: Upon refund approval, your subscription will be cancelled and access to premium features will be revoked
• Credits Adjustment: If a refund is approved, any remaining subscription credits may be adjusted or revoked

Non-Refundable Situations

Please note that refunds may not be available in the following circumstances:

• Refund requests submitted after the 7-day trial period has expired
• Accounts that have violated our Terms of Service
• Accounts that have exceeded reasonable usage limits during the trial period (more than 5 compositions)
• Duplicate refund requests for the same subscription
• Issues related to user error or inability to use the service due to technical requirements on the user's end

Cancellation Process

To cancel a subscription, open the Manage Subscription link in your account to access the Customer Portal, then click Manage Subscription and choose Cancel Subscription. This cancellation takes effect immediately and stops future billing.

Refund Request Process

If you wish to request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request"
2. Include your registered email address in the email
3. Provide detailed feedback about your experience and reasons for requesting a refund
4. Mention the date of your subscription activation
5. Our support team will review your request and respond within 3 working days

Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about our refund procedures.